🛠 Tech Stack

💼 About This Role

You'll be a strategic partner driving real business outcomes for customers, owning the full relationship from implementation to renewal. You'll serve as a trusted advisor to HR, Finance, and People leaders, ensuring success and expansion. Your impact is measured through revenue retention and customer health outcomes.

🎯 What You'll Do

• Build and maintain relationships with executive buyers and stakeholders
• Drive renewals, expansions, and risk mitigation strategies
• Define and track customer success metrics tied to business goals
• Own customer enablement: onboard, train, and coach customers

📋 Requirements

• 5+ years in Customer Success or SaaS consulting
• Proven track record managing enterprise customer relationships
• Strong executive presence with C-suite and VP-level stakeholders
• Experience with SaaS implementations and cross-functional collaboration

✨ Nice to Have

• Experience at a high-growth startup

🎁 Benefits & Perks

• 💰 Competitive base salary plus bonus and equity
• 🏖️ Remote-first culture
• 📈 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min