💼 About This Role

You'll lead end-to-end delivery operations and customer success outcomes for a complex, multi-disciplinary environment. You'll act as a key bridge between clients, sales, product, and technology teams to strengthen long-term partnerships.

🎯 What You'll Do

• Provide executive oversight of delivery operations and service quality.
• Establish and improve governance frameworks and delivery standards.
• Lead complex initiatives and enterprise projects cross-functionally.
• Direct resource allocation, capacity forecasting, and prioritization.
• Monitor performance metrics and drive continuous improvement.

📋 Requirements

• 10–15 years in delivery management, operations, or program leadership.
• 5–7 years of proven leadership managing matrixed teams.
• Bachelor’s degree in Business, Operations, or related field.
• Expertise in insurance operations and regulatory frameworks.

✨ Nice to Have

• Industry certifications like CPCU, CIC, PMP, or Agile.
• Experience with proposals, RFPs, and solution design.

🎁 Benefits & Perks

• 💰 Competitive annual salary $120,948–$205,026 plus bonus.
• 🏥 Comprehensive health coverage fully paid from day one.
• 🏖️ Generous PTO including paid holidays and floating holidays.
• 🏡 Fully remote work within the United States.
• 📈 Professional growth and leadership development opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Panel Interview· 1.5 hours
4. 4Offer· 1 day