Description

You will support the launch and adoption of an innovative robotic surgical technology, working alongside surgeons, Clinical Specialists, and commercial teams to ensure every procedure is executed safely, efficiently, and with an exceptional customer experience. In this role, you will play a foundational part in bringing new accounts online—supporting in-procedure coordination, training OR teams, and helping surgeons progress through a structured onboarding pathway. You will also cultivate strong relationships with both clinical and office staff, enabling procedural scheduling, practice integration, and early program success.

Requirements

• Bachelor’s degree or equivalent experience
• 1-2 years in medical device sales environment or B2B background
• Demonstrated success in customer engagement and technical aptitude
• Ability to travel up to 75%
• As a condition of employment, you must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy. Should you need additional support to achieve this milestone there is a possibility for 30 days supplemental coaching to gain sign-off.

Responsibilities

• Support system launch, adoption, and procedural success across assigned accounts
• Partner with Clinical Specialists during case coverage and ensure smooth handoffs from Capital and Launch teams
• Train and support surgeons, OR, and office staff on system setup, workflow, and procedural scheduling
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones in accordance with Surgeon Pathway 2.0
• Build early relationships with office staff and surgeons to understand the surgeon pathway and support procedural scheduling
• Assist Territory Managers in sales planning, account development, and goal achievement
• Support field demos, workshops, and marketing events to drive awareness and engagement
• Gather feedback from key stakeholders to support Marketing and R&D in product and program enhancements
• Manage CRM documentation, expense reports, and administrative tasks
• Upload cases logs for all cases covered in accordance with policy