🛠 Tech Stack

💼 About This Role

You'll provide timely, high-quality support to Xero users of all levels, acting as a passionate brand ambassador. Your core impact is resolving customer inquiries across phone, email, and chat while achieving quality targets. You'll collaborate in a 24/7 team dedicated to delighting customers globally.

🎯 What You'll Do

• Handle customer inquiries via phone, email, and chat
• Record case details accurately in Salesforce
• Escalate unresolved issues while keeping customers informed
• Achieve quality and productivity targets

📋 Requirements

• Prior experience in a service environment meeting quality targets
• Proven problem-solving and resolution skills
• Clear and concise communication skills

✨ Nice to Have

• Comfort with proactive outbound calls
• Self-management and adaptability
• Team collaboration experience

🎁 Benefits & Perks

• 🏖️ Flexible working with hybrid options
• 💰 Competitive package with potential bonuses
• 📈 Career growth in a leading fintech company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role-specific Assessment· 60 min

🚩 Heads Up

• Start date over a year away (June 2026)
• Hybrid role labeled as 'isRemote: true' - clarification needed