🛠 Tech Stack

💼 About This Role

You'll lead a portfolio of customers, driving mutual success plans and engagement strategies as a trusted advisor for Business Spend Management. Your core impact involves helping customers transform their Source-to-Pay processes to create immediate value and efficiency. This role offers exposure to diverse industries and internal collaboration across pre-sales, product, and post-sales teams.

🎯 What You'll Do

• Establish as advisor, providing guidance and internal advocacy for customers
• Deliver exceptional customer experience with proactive communication and resource orchestration
• Collaborate across Coupa ecosystem to drive GRR and NRR, ensuring business outcomes
• Develop customers into advocates via events, webinars, case studies, and references

📋 Requirements

• 3-5 years customer/client management experience in SaaS or consulting
• 2-4 years P2P and/or S2C domain expertise or equivalent technology solutions experience
• Ability to collaborate naturally with negotiation skills to drive mutual success
• Bachelor’s degree required; Master’s preferred

✨ Nice to Have

• Master’s degree
• Project management experience with cross-functional teams
• Data analytics skills

🎁 Benefits & Perks

• 🚀 Pioneering Technology: Work with cutting-edge AI and spend management platform
• 🤝 Collaborative Culture: Transparent, open, and shared commitment to excellence
• 🌍 Global Impact: Measurable impact on clients, business, and each other