Description

As a Customer Care Advocate at Carvana, you'll be the voice of the company, building genuine relationships with customers throughout their car-buying or selling journey. You'll handle inbound and outbound calls, review sensitive customer documentation, and solve problems in real-time.

Requirements

• 2+ years of customer service experience in fast-paced environment
• High school diploma or GED required
• Tech-savvy with ability to navigate multiple systems
• Resiliency and eagerness to learn
• Critical thinking skills
• Ability to handle phone calls/casework for up to 10 hours a day

Responsibilities

• Create exceptional customer experiences via inbound and outbound calls
• Review and verify sensitive customer documentation
• Problem-solve and find effective solutions in real-time
• Adapt to a fast-paced environment and embrace new challenges
• Build genuine relationships with customers throughout their journey