🛠 Tech Stack

💼 About This Role

You'll resolve customer issues across Spanish and English markets, troubleshooting product problems and supporting a scalable AI-driven support model. You'll have real autonomy, work cross-functionally with Product and Engineering, and directly influence how the product evolves.

🎯 What You'll Do

• Resolve customer issues across Spanish and English markets
• Troubleshoot problems end-to-end
• Spot patterns and flag recurring problems
• Improve support documentation, workflows, and automation

📋 Requirements

• Fluent Spanish and strong English
• 1-3 years experience in SaaS or tech support
• Experience with Zendesk, Intercom, or Salesforce
• Comfortable troubleshooting product issues

✨ Nice to Have

• Basic understanding of APIs and integrations
• Experience in a fast-moving environment

🎁 Benefits & Perks

• 🏖️ 25 holiday days plus bank holidays
• 💼 Private medical insurance through Vitality (including dental & vision)
• 📚 $1,000/year Professional Development funds
• 💻 WFH equipment stipend
• 🍽️ Lunch provided on in-office days

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min