1d ago
Senior Commerce Customer Success Manager
London, GB
full-timeseniordigital advertising
Tech Stack
Description
You will lead strategic partnerships with Tier-1 retail media networks, driving commercial growth through cross-sell and upsell of PubMatic's commerce solutions, advising on onsite and offsite monetisation strategies, and ensuring partners deliver on committed budgets and Joint Business Plans.
Requirements
- 5+ years in digital advertising, with at least 2 years focused on Commerce or Retail Media.
- Advanced programmatic expertise, including SSP/DSP mechanics and Supply Path Optimisation (SPO).
- Practical experience with identity graphs, RampIDs, clean rooms, and cookieless addressability solutions.
- Proven commercial track record managing high-value accounts and identifying growth opportunities.
- Strong analytical and problem-solving skills, with ability to manage multiple complex workstreams.
Responsibilities
- Lead strategic ownership of Tier-1 commerce and retail media partners, driving commercial growth through cross-sell and upsell of commerce solutions.
- Proactively identify identity and addressability bottlenecks, collaborating with partners like LiveRamp and InfoSum to maximise audience scale.
- Advise retailers on onsite and offsite monetisation strategies, including audience extension and advanced retail media activation.
- Oversee delivery of high-value Joint Business Plans and provide white-glove support for priority buyer activations.
- Analyse buyer performance to identify revenue leakage, remove spend blockers, and protect quarterly targets.
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