🛠 Tech Stack

💼 About This Role

You'll lead global support teams for a cybersecurity leader in AI-driven threat detection. You'll drive customer satisfaction and scale operations to maximize retention. Join a fast-growing company with a no-drama culture.

🎯 What You'll Do

• Oversee a team of Support Engineers and cross-functional collaboration
• Scale and optimize EMEA Support team for growth
• Define support strategies to improve CSAT and productivity
• Manage end-to-end customer escalations and resolution

📋 Requirements

• 10+ years of global support senior management experience
• Experience developing Standard Operating Procedures for support programs
• Strong background in Linux, Networking, Security, or Cloud
• Salesforce.com Service Cloud experience for case management

✨ Nice to Have

• Experience in a B2B software or technology company
• Track record of building and developing support teams
• Passion for customer experience and satisfaction

🎁 Benefits & Perks

• 💰 Competitive total rewards package
• 🏖️ Flexible work from home when mutually agreed
• 📈 Career growth in a fast-moving environment

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 90 min

🚩 Heads Up

• Role mixes hands-on management with strategic initiatives