🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for IT support, providing fast and friendly technical assistance to a network-heavy environment with remote workers. You'll troubleshoot hardware, software, and connectivity issues while supporting onboarding and offboarding tasks.

🎯 What You'll Do

• Provide Tier I support for hardware, software, and network issues.
• Log, prioritize, and resolve help desk tickets via phone, email, or chat.
• Perform onboarding/offboarding tasks including account provisioning.
• Support mobile device enrollment and MDM troubleshooting.

📋 Requirements

• Associate degree in IT or 3 years related experience.
• Experience administering Active Directory users and groups.
• Experience troubleshooting Microsoft Outlook client.
• Experience supporting Microsoft 365 applications.

✨ Nice to Have

• Experience with Windows 11.
• Technical writing skills.
• Customer service background.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week