🛠 Tech Stack

💼 About This Role

You'll lead a strategic customer portfolio for Vixxo, owning retention and expansion for multi-site retail and QSR accounts. You'll act as a player-coach, managing key accounts while developing a team of Customer Success managers.

🎯 What You'll Do

• Serve as senior point of contact for 3-5 strategic national accounts
• Lead monthly business reviews and quarterly QBRs
• Identify and drive expansion opportunities across trades and geographies
• Build and present proposals, including pilot programs
• Lead, coach, and develop a team of 2-3 Customer Success account managers

📋 Requirements

• 8 to 12 years of experience in customer success or account management in B2B services
• 3 to 5 years managing a team of CSMs or equivalent
• Demonstrated track record of net revenue retention and multi-million-dollar expansion revenue
• Proficiency in Salesforce (or comparable CRM)

✨ Nice to Have

• Experience with multi-site retail, QSR, C-store, or grocery customers
• Familiarity with Gong or comparable conversation intelligence platform
• Fluency in Challenger sales methodology

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health insurance
• 💰 Performance bonuses
• 📈 Stock options
• 🏢 Remote work flexibility

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Executive Interview· 45 min