Tech Stack

Description

As a Retention Account Specialist, you will make inbound and outbound calls to real estate agents, reinforcing product value and driving customer satisfaction. You'll collaborate with Digital Sales Consultants and Sales Management to meet retention goals and resolve account issues.

Requirements

• High tolerance for engaging with dissatisfied clients
• 3+ years related experience with customer retention strategies
• Knowledge of consultative or solutions-based sales process
• Familiarity with real-estate landscape required
• Familiarity with advertising products and services required

Responsibilities

• Take inbound and make outbound calls to agents daily
• Rebuild value in Realtor.com solutions for agents requesting to cancel
• Offer consistent communication and timely resolution for agents
• Resolve retention issues on agent and broker accounts
• Meet or exceed minimum retention goals and outbound call requirements