🛠 Tech Stack

💼 About This Role

You'll lead a team of Support Engineers at Sigma Computing, ensuring excellent customer experiences for the Sigma data platform. Your core impact will be hiring, mentoring, and driving process improvements to optimize support operations. This role offers the chance to collaborate cross-functionally with Engineering, Product, and Sales.

🎯 What You'll Do

• Lead and mentor a team of Support Engineers.
• Hire, develop, and train support staff.
• Collaborate with Engineering, Product, and Sales teams.
• Manage support metrics: CSAT, IR, SLA, TTR.

📋 Requirements

• 5+ years of industry experience supporting data platforms in enterprise environment.
• 2+ years of people management experience.
• Proficient in SQL and data modeling concepts.
• Strong domain expertise in databases and business intelligence.

✨ Nice to Have

• Experience supporting a SaaS product.
• Experience with Snowflake, Redshift, or BigQuery.
• Knowledge of GCP or AWS.

🎁 Benefits & Perks

• 🏖️ Flexible time off policy
• 💰 Equity
• 🏥 Generous health benefits
• 👶 Paid bonding time for all new parents
• 🍱 Lunch Program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Technical Interview· 1 hour
4. 4Offer· N/A

🚩 Heads Up

• Uses AI tools in hiring process without disclosing details