Tech Stack

Description

You will be the primary point of contact for top-tier IT administrators at Fortune 500 companies, owning and driving escalated support issues while collaborating with engineering and product teams to improve processes and tools.

Requirements

• Minimum 8+ years supporting large enterprise customers
• Strong networking background with TCP/IP, HTTP/HTTPS, SSL/TLS protocols
• Experience with network security technologies: Proxies, NG Firewalls, SSL/IPSec, VPNs, DLP, SSO
• UNIX/Linux and Windows system administration
• Expert in troubleshooting with tools like tcpdump and protocols

Responsibilities

• Own and drive escalated support issues
• Work on critical incident response tasks
• Drive weekly technical team calls with other technical leads
• Collaborate with departments on short and long term projects
• Mentor frontline support engineers