🛠 Tech Stack

💼 About This Role

You'll handle customer service requests across multiple carriers, resolving billing, coverage, and policy issues. You'll ensure high-quality, empathetic interactions that meet compliance standards. This role offers remote flexibility and growth in a fast-paced insurance environment.

🎯 What You'll Do

• Handle policy updates, endorsements, and cancellations across carrier systems
• Manage inbound and outbound customer communications via phone and email
• Coordinate with lenders and partners to fulfill policy requirements
• Resolve escalated customer concerns with empathy and problem-solving

📋 Requirements

• Active Personal Lines or Property & Casualty insurance license
• 1+ year in a brokerage or insurance agency call center environment
• Experience with carrier systems like EZLynx, G-Suite, Slack, and Zoom
• Strong communication skills for de-escalation and customer support

✨ Nice to Have

• Bilingual Spanish proficiency

🎁 Benefits & Perks

• 💰 Competitive salary plus company equity through RSUs
• 🏦 401(k) match up to 4% of eligible earnings
• 🏠 Remote-first work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Skills Assessment· 60 min