Tech Stack

Description

In this role, you will provide Tier II support for end-user devices and enterprise applications across global offices, ensuring a seamless and secure computing experience. You'll collaborate with regional IT teams, administer key platforms like Microsoft 365 and ServiceNow, and contribute to automation and documentation efforts.

Requirements

• 4-6 years of desktop administration or endpoint support in a mid-to-large enterprise
• Experience with Hybrid AD / Azure AD (Entra ID) and Microsoft 365
• Hands-on with Intune and/or JAMF for endpoint management
• Strong troubleshooting and collaboration skills
• Experience supporting multi-site or international environments

Responsibilities

• Provide Tier II support for end-user devices, OS, and enterprise applications globally
• Troubleshoot hardware, software, identity, and provisioning issues
• Administer Microsoft 365, Egnyte, Smartsheet, ServiceNow, and Atlassian
• Support desktop provisioning and onboarding for global offices
• Maintain asset records and contribute to documentation