Tech Stack

Description

You will onboard customers, coordinate projects, and collaborate with Sales and Engineering to ensure customer satisfaction and retention. Your work will involve managing a portfolio of customers, identifying growth opportunities, and advocating for customer needs to influence product roadmaps.

Requirements

• Minimum 5 years IT experience with Linux, cloud, storage, or networking
• Excellent presentation skills for complex software
• Experience building and improving internal processes
• Team player capable of interacting with all departments
• Knowledge of agile methodologies

Responsibilities

• Onboard new customers and introduce them to products and support processes
• Elaborate and coordinate complex projects with developers and decision makers
• Manage a portfolio of customers and identify growth opportunities or renewal risks
• Serve as customer advocate and influence product roadmaps
• Support customers through reactive ticket requests