💼 About This Role

You'll lead onboarding and training for new clients on our HR and finance platform, ensuring they adopt key features. You'll manage implementation timelines and drive client success in the first 60-90 days. This role offers hybrid work in São Paulo and flexible benefits.

🎯 What You'll Do

• Conduct platform training and onboarding sessions for clients.
• Manage and execute implementation schedules per client.
• Monitor client portfolio for first 60-90 days post-onboarding.
• Coordinate with sales and internal teams to ensure scope delivery.

📋 Requirements

• Experience in onboarding, implementation, training, or related CS roles.
• Strong verbal and written communication skills.
• Ability to manage multiple accounts simultaneously.
• Proactive, empathetic, and problem-solving mindset.

🎁 Benefits & Perks

• 💳 Flexible benefits card (meal, transport, health, education, etc.)
• 🏥 Health insurance and life insurance.
• 👶 Extended maternity/paternity leave + childcare subsidy.
• 🎂 Birthday day off.
• 🏡 Hybrid work model with home office allowance.

🚩 Heads Up

• Soft skills listed as requirements.
• No salary range mentioned, estimated as null.