1h ago
Provider Success Associate
Remote
$66,664-$77,334.4 / year
full-timemid RemoteHealthcare
Tech Stack
Description
You will deliver outstanding support to mental health providers through email, phone, and Zoom sessions, handling technical, policy, and pay-related inquiries to empower a diverse provider community.
Requirements
- Minimum 2 years of experience in technical support
- Outstanding written, verbal, and listening communication skills
- Familiarity with Zendesk, Jira, Zoom, or Salesforce is a plus
- Proven problem-solving and creative solution development
- Ability to develop operations and processes for scaling
Responsibilities
- Provide technical support and remote troubleshooting for EHR system and SaaS tools
- Resolve provider inquiries on payment structures and policies
- Coordinate with partner teams to identify recurring issues and bugs
- Escalate provider feedback to product, IT, or engineering teams
- Develop and maintain Provider Help Center and internal knowledge base
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