1h ago

Provider Success Associate

Remote

$66,664-$77,334.4 / year

full-timemid RemoteHealthcare

Tech Stack

Description

You will deliver outstanding support to mental health providers through email, phone, and Zoom sessions, handling technical, policy, and pay-related inquiries to empower a diverse provider community.

Requirements

  • Minimum 2 years of experience in technical support
  • Outstanding written, verbal, and listening communication skills
  • Familiarity with Zendesk, Jira, Zoom, or Salesforce is a plus
  • Proven problem-solving and creative solution development
  • Ability to develop operations and processes for scaling

Responsibilities

  • Provide technical support and remote troubleshooting for EHR system and SaaS tools
  • Resolve provider inquiries on payment structures and policies
  • Coordinate with partner teams to identify recurring issues and bugs
  • Escalate provider feedback to product, IT, or engineering teams
  • Develop and maintain Provider Help Center and internal knowledge base
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