Description

As a Technical Account Manager at JetBrains, you will manage enterprise support engagements and professional services projects, serving as the primary technical point of contact for assigned accounts. You'll work cross-functionally to ensure customers receive high-quality guidance and a seamless service experience.

Requirements

• 5+ years in technical account management, solution architecture, or similar customer-facing technical role
• Strong technical background with understanding of software development lifecycles
• Experience in enterprise software environment
• Project management and risk mitigation skills

Responsibilities

• Partner with Account Executives and Customer Success Engineers for timely technical support
• Manage full lifecycle of enterprise support and professional services engagements
• Act as primary technical contact, handling escalations and coordinating resolutions
• Build trusted relationships with stakeholders and lead regular account reviews
• Oversee custom development projects, ensuring quality and timelines are met