🛠 Tech Stack

💼 About This Role

You'll lead a team of Support Managers overseeing Advocate teams that serve both admin and worksite employee needs at Justworks. Your core impact will be scaling a 24/7 distributed support organization across offices and remote teams. This role stands out because it combines people-first leadership with operational rigor in a fast-paced environment.

🎯 What You'll Do

• Lead and develop a team of Support Managers overseeing Advocate teams
• Drive performance across a 24/7 support organization ensuring coverage and quality
• Scale team structures and staffing models to support business growth
• Leverage AI, automation, and tooling to solve operational gaps

📋 Requirements

• 5+ years leading a support team in a fast-paced SaaS environment
• Experience managing distributed, multi-shift, and/or 24/7 teams
• Experience managing managers in customer support
• Strong operational and analytical skills with metrics-driven improvement

✨ Nice to Have

• Comfort building with AI, automation, or workflow tooling
• Experience with Zendesk, Salesforce Service Cloud

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health benefits
• 🏢 Company retreats
• 💰 Wellness program offerings
• 📈 Opportunity to learn from startup leaders

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Technical/team interview· 60 min
4. 4Leadership interview· 60 min