🛠 Tech Stack

💼 About This Role

You'll join Vonage as a Fraud Investigation Analyst protecting our communication platforms from fraud. You'll proactively detect and investigate fraud incidents, monitor traffic for anomalies, and collaborate with cross-functional teams to strengthen fraud controls. This role offers the chance to work in a global cloud communications leader impacting millions of users.

🎯 What You'll Do

• Proactively detect, investigate, and prioritize fraud incidents across communication platforms.
• Monitor customer accounts and traffic usage to identify anomalies and emerging fraud patterns.
• Conduct deep dive analysis and make actionable recommendations for fraud prevention.
• Collaborate with cross-functional teams to strengthen fraud controls and prevent recurrence.

📋 Requirements

• 5+ years of experience in telecommunications fraud investigation (SMS, Voice).
• Degree-level education or equivalent professional experience in fraud, risk, or data-related fields.
• Hands-on experience with fraud detection platforms, SQL, Excel, and data analytics tools.
• Proven track record of analyzing large, complex datasets and delivering actionable recommendations.

✨ Nice to Have

• Familiarity with AI/ML-based detection solutions.
• Experience with AML, KYC, and transaction monitoring.
• Experience working in distributed, global teams.

🎁 Benefits & Perks

• 🏖️ Attractive Discretionary Time Off
• 🏥 Private Medical Insurance with optional dependent coverage
• 📚 Educational Assistance Reimbursement Program
• 📅 Opportunities for reimbursement for conferences and trainings
• 👶 Maternity and Paternity Leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Requires weekend work (one day each weekend) as part of fixed schedule.
• Flexibility to occasionally adjust hours including possible night shifts for urgent investigations.
• 5+ years experience required for a role titled 'Analyst' may suggest higher level expectations.