🛠 Tech Stack

💼 About This Role

You'll manage and develop a team of 15-18 coordinators to scale a high-growth product within the Realtor.com® ecosystem. You'll drive operational excellence and shape exceptional consumer experiences at scale. This role offers exposure to AI-enabled tools and process optimization.

🎯 What You'll Do

• Manage and develop a team of 15-18 coordinators.
• Update and maintain daily dial plans for the team.
• Provide reports on coordinator performance and attendance.
• Coach reps on quality and script adherence via call monitoring.
• Conduct 1-on-1 meetings and call breakdowns with each coordinator.

📋 Requirements

• 5+ years in a customer success role or equivalent.
• 2+ years of people management experience in a call center environment.
• Experience tracking and holding teams accountable to KPIs.
• Knowledge of Microsoft Office and G Suite.

✨ Nice to Have

• Bachelor's degree preferred.
• Experience in a remote or virtual management environment.

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 🏥 Inclusive medical, Rx, dental, and vision coverage
• 💰 Company 401(k) match up to 3.5%
• 📚 Tuition Reimbursement Program
• 🎓 Student Debt Retirement Savings Match program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min