🛠 Tech Stack

💼 About This Role

You'll own the end-to-end support experience across two luxury fashion marketplaces, managing a small team and driving process improvements. Your core impact will be building scalable workflows and serving as the operational bridge between frontline agents and senior leadership. This role stands out for its direct exposure to leadership and the chance to shape a support function from the ground up.

🎯 What You'll Do

• Lead and develop a team of 3-4 support agents
• Manage escalations queue in Gorgias
• Build and improve support SOPs and workflows
• Oversee Gorgias configuration and automation

📋 Requirements

• Proven track record managing a customer support team
• E-commerce or fast-paced environment experience
• Ownership mentality with proactive problem-solving
• Fluent in English

✨ Nice to Have

• Gorgias experience
• Shopify familiarity
• Additional languages

🎁 Benefits & Perks

• 💰 Salary: €1,500–€2,300 per month gross
• 🏖️ 20 days vacation per year
• 🏠 Fully remote and flexible work environment
• 🚀 Direct exposure to senior leadership
• 📈 Growth opportunity into broader operations role

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Application review· 72 hours
2. 2Intro interview with Jurica· 30 min
3. 3Case study and working session· not specified
4. 4Final interview with Karlo· not specified
5. 5Offer· not specified

🚩 Heads Up

• Role is B2B engagement, not formal employment
• Work/life balance may vary due to startup nature
• Limited resources and small team