🛠 Tech Stack

💼 About This Role

You'll own the product vision and strategy for NICE's AI-powered Agent Copilot, a real-time system that augments human agents. Your core impact is driving AI-first transformation across the contact center, directly improving agent performance and revenue growth. This is the highest-visibility product in active enterprise deployments.

🎯 What You'll Do

• Define and champion the multi-year product roadmap for Agent Copilot.
• Own the quarterly release plan across the 26.x train with R&D.
• Drive product reliability and customer trust for escalated deployments.
• Lead rapid iteration cycles using production telemetry and customer feedback.

📋 Requirements

• 10+ years in product management with 5+ years in a director-level role at a SaaS company.
• Deep domain expertise in contact center / CX technology or enterprise AI products.
• Demonstrated experience shipping AI/ML-powered products at scale involving LLMs or copilots.
• Strong technical fluency with engineering architecture, model selection, and RAG pipelines.

✨ Nice to Have

• Experience with agentic AI frameworks or multi-agent orchestration.
• Familiarity with contact center ecosystems (IVR, ACD, WFM, QM).
• Prior involvement in platform product strategy (API-first, extensibility).

🎁 Benefits & Perks

• 💻 Work with a world-class R&D organization on a proven enterprise platform.
• 🚀 Shape strategy for an AI-first product touching millions of agent interactions daily.
• 🌐 Join a company with 25,000+ global customers including 85 of the Fortune 100.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Executive Interview· 60 min