🛠 Tech Stack

💼 About This Role

You'll deliver exceptional 6-star service to customers, creating a luxurious experience. You'll remove obstacles and make empowered decisions to support a lean, quickly growing team. This role offers flexibility to work remotely or in our San Francisco headquarters.

🎯 What You'll Do

• Address customer inquiries promptly within SLA
• Deliver 6-star experience via email, phone, and social media
• Track order statuses and resolve service issues
• Maintain detailed records and flag trends for improvement

📋 Requirements

• 1-2 years of customer support experience
• Strong communication skills with inquisitive nature
• Proficiency in working cross-functionally
• Availability for occasional weekends and holidays

✨ Nice to Have

• Familiarity with Shopify
• Familiarity with Gladly

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 🏢 San Francisco HQ with in-person events
• 📈 Growth opportunities in a quickly growing team

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· N/A