2h ago
Enterprise Customer Success Manager
Remote: India
full-timemid RemoteSalesTech
Description
You will own customer trials, onboarding, implementation, and early adoption end-to-end. Act as the primary point of contact, understand customer pain points, drive execution, and ensure smooth transition to adoption.
Requirements
- 3-5 years experience in customer success, implementation, product operations, solutions consulting, or related SaaS roles
- Strong project management and stakeholder management ability
- Excellent problem-solving and structured thinking
- Strong communication and maturity to work with enterprise stakeholders
- High ownership, organization, and attention to detail
Responsibilities
- Own customer trials, onboarding, implementation, and early adoption end-to-end
- Act as primary point of contact during trial and onboarding journey
- Understand customer pain points and translate into execution plan
- Coordinate with sales, product, and implementation teams
- Drive structure across milestones, risks, blockers, and next steps
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