🛠 Tech Stack

💼 About This Role

You'll own a portfolio of accounts, driving adoption and ROI for AI-powered customer experience agents. Your core impact is ensuring customers achieve measurable outcomes like automation rates and cost savings. This role combines strategic CS with cross-functional execution across product, sales, and engineering.

🎯 What You'll Do

• Manage customer success plans tied to operational metrics
• Lead audits and improvement plans for performance issues
• Own renewal negotiations and identify expansion opportunities
• Advocate customer feedback to product and engineering teams

📋 Requirements

• 3+ years in Customer Success Management with complex software
• Proven track record with customer service technology or e-commerce
• Experience independently renewing enterprise accounts in high-value deals
• Hands-on prompt engineering and AI platform experience

✨ Nice to Have

• Experience at a native AI technology company
• E-commerce experience

🎁 Benefits & Perks

• 💰 Competitive salary plus equity opportunities
• 📚 Learning budget for professional growth
• 🌍 Globally distributed remote team
• ⚡ High-impact role shaping product at a startup