4h ago
Customer Success Manager
Boston, Massachusetts, United States
Software as a Service (SaaS)
Description
You will serve as a trusted partner to a portfolio of customers, focusing on expansion, price increase, and renewal initiatives to drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). You'll collaborate with Account Management and Sales to identify upsell or cross-sell opportunities, ensuring customers see measurable value and strengthen their long-term partnership.
Requirements
- Proactive and customer-focused mindset
- Eager to build a career in Customer Success
Responsibilities
- Manage a portfolio of customers focusing on expansion, price increases, and renewals
- Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Collaborate with Account Management and Sales on upsell and cross-sell opportunities
- Support value realization and data-informed renewal processes
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