Description

You will act as the primary contact and advocate for enterprise accounts, ensuring contract fulfillment and SLA management. You'll collaborate with cross-functional teams to drive product adoption and customer success, while providing technical expertise in contact center and cloud technologies.

Requirements

• 10+ years in customer account relationship management
• 5+ years of Enterprise Account Management in presales or post-sales
• Strong communication and presentation skills
• Technical expertise in Contact Center, Telecommunications, Cloud, Security
• Bachelor's degree in Business Management or equivalent

Responsibilities

• Serve as primary contact and advocate for enterprise accounts
• Collaborate with Sales and Sales Engineering to align on customer opportunities
• Cultivate relationships across customer organization
• Drive ROI and product adoption as trusted advisor
• Coordinate cross-functional teams to resolve technical challenges