💼 About This Role

You'll be the trusted partner for customers across their entire journey with Assembled, mastering the product and resolving technical issues. You'll turn customer tickets into company-changing improvements and contribute code fixes to Engineering. This onsite role is based in San Francisco with a team that values ownership and collaboration.

🎯 What You'll Do

• Create exceptional customer experiences from contact through resolution
• Investigate and resolve technical issues by debugging and querying
• Represent the voice of the customer to influence product direction
• Build documentation and processes to scale support operations

📋 Requirements

• Growth mindset embracing new challenges
• Technical generalist skills with ability to debug
• Customer-facing experience in support or similar role
• Strong communication and collaboration skills

✨ Nice to Have

• Experience with API integrations and scripting
• Familiarity with workforce management or AI products
• Ability to contribute code fixes

🎁 Benefits & Perks

• 💰 Competitive salary ($80K-$100K plus equity)
• 🏖️ Flexible time off
• 🏥 Health, dental, and vision insurance
• 📈 Equity package
• 🍕 Free lunch and snacks in office

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min

🚩 Heads Up

• Role requires 5 days in office despite no explicit on-site requirement in title
• Mentions 'code fixes' but not a software engineering role