🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-touch customers as their day-to-day contact, promoting adoption of Compass technology and providing 1:1 support and training. You'll also serve as a mentor to junior team members and collaborate on national initiatives.

🎯 What You'll Do

• Manage a portfolio of high-touch customers as day-to-day contact
• Promote adoption of Compass technology via 1:1 support and training
• Provide essential marketing support using templates
• Partner with Onboarding team on new customer welcome strategy

📋 Requirements

• 2-3 years in customer service, training, office management, hospitality, or operations
• Real estate experience (nice to have, not hard requirement)
• Enterprise technology experience (Zendesk, Salesforce, Confluence) (nice to have)

✨ Nice to Have

• Previous experience in real estate
• Experience with live or remote training
• Enterprise technology experience (Zendesk, Salesforce, Confluence)

🎁 Benefits & Perks

• 🏖️ Paid vacation, holidays, sick time, parental leave, recharge leave
• 🏥 Medical, tele-health, dental, vision benefits
• 💰 401(k) plan, flexible spending accounts
• 🚗 Commuter program
• 🐾 Pet insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min

🚩 Heads Up

• Role requires in-office presence 100% in Bellevue, WA
• Lifting up to 25 lbs requirement may be unusual for CS role