🛠 Tech Stack

💼 About This Role

You'll partner with Enterprise customers to maximize the business value of their Miro investment, acting as a fractional strategic advisor guiding workflow optimization and AI-powered adoption. You'll drive measurable outcomes through workflow optimization, proactive monitoring, and change management at scale.

🎯 What You'll Do

• Guide customers in designing workflows across the innovation lifecycle
• Monitor platform health and deliver insight-driven adoption recommendations
• Equip internal champions to scale adoption across departments
• Co-facilitate Quarterly Business Reviews showcasing ROI

📋 Requirements

• 5+ years in technical account management or customer success in enterprise SaaS
• Technical fluency with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow optimization and change management initiatives
• Expertise in platform analytics for data-driven decisions

✨ Nice to Have

• Familiarity with collaboration tooling and product development workflows
• Experience with AI capabilities adoption

🎁 Benefits & Perks

• 📈 Equity
• 🏥 Wellbeing benefit
• 🏠 WFH equipment allowance
• 📚 Annual Learning Development stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min