🛠 Tech Stack

💼 About This Role

You'll serve as the first point of contact for customers, handling inquiries via email and live chat. You'll ensure a positive brand experience by resolving issues and supporting a growing e-commerce team. This role is fully remote, offering the chance to work with a PETA-approved vegan brand that prioritizes sustainability.

🎯 What You'll Do

• Respond to customer inquiries via live chat (Tidio) and email.
• Provide accurate information about products, policies, and services.
• Troubleshoot orders using Shopify, Click Ship, and Loop.
• Collaborate with internal team to escalate issues and improve processes.

📋 Requirements

• Experience in a customer service role within DTC or e-commerce.
• Strong communication skills and ability to resolve customer issues.
• Familiarity with live chat platforms and customer service software.
• Experience with e-commerce tools like Shopify, Click Ship, and Loop.

✨ Nice to Have

• Experience with Tidio live chat platform.
• Collaborative team player with adaptability to changing priorities.

🎁 Benefits & Perks

• 🏠 Fully remote work from anywhere in North America.
• 🌍 Opportunities for travel for team events and get-togethers.

📨 Hiring Process

Video screen with Talent Advisor, video interview with Operations Manager and HR, take-home assignment, final interview, reference checks, and offer.

🚩 Heads Up

• Lengthy application process with multiple rounds including a take-home assignment.