🛠 Tech Stack

💼 About This Role

You'll act as a strategic advisor for Asana's largest customers, driving AI-first adoption and measurable business outcomes. You'll orchestrate executive relationships and lead success planning for human+AI coordination at scale. This hybrid role is based in Chicago.

🎯 What You'll Do

• Drive AI-first adoption and value realization for top accounts
• Orchestrate executive relationships with C-Suite stakeholders
• Architect AI adoption roadmaps and strategic success plans
• Enable lifecycle execution through change management and business reviews

📋 Requirements

• 10+ years professional experience with 6+ years in SaaS Customer Success or Account Management
• Proven track record managing Fortune 500 enterprise accounts
• Experience driving retention and expansion within SaaS
• Ability to translate complex AI and workflow capabilities into business value

✨ Nice to Have

• Experience with AI governance frameworks
• Familiarity with collaborative work management platforms

🎁 Benefits & Perks

• 💰 Competitive base salary plus equity and sales incentive pay
• 🏖️ Flexible hybrid schedule with office-centric days (Mon, Tue, Thu)
• 📈 Equity grants for long-term ownership
• 🌍 Remote Fridays possible depending on team and role

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min