💼 About This Role

You'll own relationships with large enterprise clients ensuring they achieve business value from our cloud contact center platform. Your core impact is driving customer retention and expansion through strategic success plans. You'll collaborate cross-functionally as a trusted advisor to align Five9 solutions with customer goals.

🎯 What You'll Do

• Develop and maintain strong customer relationships as a trusted advisor
• Define and track key performance metrics with customers
• Create and maintain account-specific Success Plans
• Provide regular updates and periodic business reviews

📋 Requirements

• Proven experience in customer success or account management
• Experience with financial services or regulated companies
• Excellent communication and interpersonal skills
• Ability to manage multiple projects with attention to detail

✨ Nice to Have

• Familiarity with contact centre technology and SaaS industry
• CRM and customer success management software experience

🎁 Benefits & Perks

• 🌍 Remote role from anywhere in UK
• 🤝 Team-first culture with diversity and inclusion
• 📈 Growth opportunities in leading cloud company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour