💼 About This Role

You'll shape and optimize conversational journeys for a financial assistant platform used daily by thousands of customers, combining UX writing, conversational AI strategy, and data analysis to improve performance metrics and user satisfaction. This role is ideal for someone who sees conversation design as both a creative and analytical discipline.

🎯 What You'll Do

• Design and optimize conversational experiences to reduce friction.
• Define and evolve the AI assistant's tone of voice.
• Analyze real user conversations to identify pain points and opportunities.
• Collaborate with Product, Data, Engineering, and Marketing teams.

📋 Requirements

• Proven experience as a UX Writer or Content Designer with portfolio
• Experience designing conversational AI solutions and chatbot interactions
• Strong analytical mindset combined with UX sensitivity
• Ability to connect UX decisions with business metrics

✨ Nice to Have

• Experience with Design Systems and content governance
• Knowledge of prompt engineering, LLM limitations, and RAG concepts
• Experience in fintech or financial services

🎁 Benefits & Perks

• 🏖️ Fully remote work model
• 🏥 Health and dental insurance with no coparticipation
• 📚 Educational assistance covering courses, books, degrees
• 🖥️ Home office allowance and furniture assistance
• 🎂 Birthday day off

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Portfolio Review· N/A
3. 3Hiring Manager Interview· 45 min