🛠 Tech Stack

💼 About This Role

You'll lead a team of 8-10 Customer Success Managers supporting Klaviyo's customers. You'll drive sustainable, long-term customer value by retaining customers and maintaining high satisfaction through exceptional service and strategic improvements.

🎯 What You'll Do

• Manage a team of 8-10 Customer Success Managers
• Recruit, interview, hire, and train new team members
• Serve as an escalation point for customer issues
• Manage NPS, retention, and team performance metrics

📋 Requirements

• 2+ years managing a Customer Success Team in high-growth SaaS
• Experience working with high-value customers
• Track record of creative problem-solving with Sales, Product, Marketing
• Experience in marketing or advising customers on marketing strategy

✨ Nice to Have

• SaaS MarTech experience
• Experience with AI tools or workflows

🎁 Benefits & Perks

• 💰 Annual cash bonus plan
• 📈 Equity
• 🏥 Health, welfare, and wellbeing benefits
• 🔄 Variable compensation (OTE)
• ✈️ Flexible travel policy (up to 10%)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min