🛠 Tech Stack

💼 About This Role

You'll join a product team as the go-to expert for complex software issues, driving resolution and mentoring peers. You'll reduce mean time to resolution through advanced debugging and process improvements. This hybrid role in Dhaka offers night shift work with cross-cultural team collaboration.

🎯 What You'll Do

• Respond to support tickets and resolve software defects.
• Drive resolution of ambiguous, complex issues with debugging expertise.
• Mentor team members and champion process improvements.
• Use scripts and SQL queries to resolve issues efficiently.

📋 Requirements

• Extensive experience in web/software development and debugging.
• Expert proficiency in PHP, MySQL, Node.js, and OOP JavaScript.
• Strong skills in relational database optimization and API integrations.
• Proven ability to resolve complex cross-functional technical issues.

✨ Nice to Have

• Experience leading technical support teams.
• Familiarity with SLO management and process improvement methodologies.
• Experience influencing product and engineering priorities.

🎁 Benefits & Perks

• 📱 Mobile Bill
• 🎉 Festival Bonus
• 🏥 Medical Insurance
• 🍽️ Subsidized Lunch/Dinner
• 🏋️ Gym Membership

🚩 Heads Up

• Role title says Senior but description calls it entry-level.
• Extensive experience required for a night shift support role.