9h ago
Certifications & Credential Manager, Customer Education
San Francisco
$94k-$126k / year
full-timemid Hybridai-ml
🛠 Tech Stack
💼 About This Role
You'll own the strategy and design of Harvey Academy's certification and credentialing program. You'll define frameworks, launch exams, and collaborate with Product, User Operations, and Marketing teams to ensure certifications drive customer mastery. This is a rare chance to build a zero-to-one program in a fast-moving AI company with strong product-market fit.
🎯 What You'll Do
- Own certification program strategy, design, and rollout across roles and segments.
- Define competency frameworks, learning objectives, and success criteria.
- Design assessments including exams, practical evaluations, and credential requirements.
- Manage enrollment flows, credential issuance, renewals, and learner support.
📋 Requirements
- 4+ years leading certification programs for SaaS or AI products.
- Experience designing certifications for professional services audiences.
- Proven ability to build or scale certification or assessment-based initiatives.
- Hands-on experience with certification platforms like Skilljar or Credly.
✨ Nice to Have
- Experience in the legal sector.
- Knowledge of adult learning theories and assessment design principles.
- Familiarity with continuing education or industry partnership models.
🎁 Benefits & Perks
- 💰 Competitive compensation including equity and bonus.
- 🏖️ Flexible hybrid work in San Francisco.
- 📈 Professional growth in a fast-scaling company.
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