Tech Stack

Description

You will lead and manage L1, L2, IT infrastructure and Field Network Engineers to ensure high availability and reliability of GPU clusters and IT infrastructure in our Madrid data center. Acting as the primary escalation point for complex incidents, you'll drive SLA performance, oversee maintenance, and improve support processes.

Requirements

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment
• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems and fiber networks
• Solid understanding of data center operations, server platforms, and enterprise network

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services
• Oversee proactive maintenance, troubleshooting, and problem management activities