🛠 Tech Stack

💼 About This Role

You'll serve as a strategic partner to enterprise customers, helping them unlock the full value of Contentful's platform. You'll own the end-to-end customer lifecycle, driving renewals and identifying expansion opportunities. This role offers autonomy and flexibility with ~25% travel to build strong client relationships.

🎯 What You'll Do

• Own and grow executive relationships with 25–30 strategic enterprise customers.
• Drive adoption of Contentful to improve speed to market and operational efficiency.
• Lead quarterly and executive business reviews to align on strategy.
• Proactively identify adoption barriers and orchestrate internal resources.

📋 Requirements

• 5+ years in a customer-facing role with Customer Success Management or Renewals Management.
• Experience with content management systems or digital experience stacks.
• Strong technical aptitude to explain high-level concepts to customers.
• Proven track record of meeting or exceeding performance or sales goals.

✨ Nice to Have

• Experience with Contentful APIs and data tools.
• College degree preferred.

🎁 Benefits & Perks

• 📈 Stock Options for long-term ownership.
• 🏥 100% health premium coverage for employees, 85% for dependents.
• 🏖️ Generous PTO including vacation, sick days, and volunteer days.
• 📚 Annual education budget to improve skills.
• 💡 Annual wellbeing stipend for physical, financial, or emotional health.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min