🛠 Tech Stack

💼 About This Role

You'll be the primary relationship owner for a book of existing customers in Japan, driving retention, renewals, and adoption-driven expansion. You'll build trusted executive and technical relationships, run regular business reviews, and create expansion roadmaps tied to business outcomes. This role offers the chance to join a values-driven, collaborative company committed to the Japan market.

🎯 What You'll Do

• Own retention, renewals, upsells and adoption-driven expansion for your book of customers.
• Build trusted executive and technical relationships in Japanese and English.
• Run regular business reviews and create expansion roadmaps.
• Drive customer adoption through consultative, use-case driven conversations.
• Manage full contracting lifecycle: planning, negotiation, amendments, execution.

📋 Requirements

• Native Japanese speaker with strong professional English.
• 3+ years (preferably 4-7) in SaaS Account Management, Customer Success, or Enterprise AE.
• Strong project management skills for multi-stakeholder projects.
• Negotiation experience handling renewals and commercial conversations.
• Experience with CRM and forecasting tools (Salesforce preferred).

✨ Nice to Have

• Previous experience at a US-based cloud/SaaS company.
• Experience with Systems Integrators/Partners in Japan.
• Knowledge of SaaS financial metrics and adoption-to-ARR mapping.

🎁 Benefits & Perks

• 🏥 100% employer-paid medical insurance
• 🏖️ Generous PTO plus sick time, parental leave, holidays, volunteer days
• 📈 RSU stock grants
• 💡 Professional development and training
• 🧘 Mental health support platform

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min
4. 4Executive Interview· 30 min