🛠 Tech Stack

💼 About This Role

You'll triage and dispatch service requests across multiple facility types, ensuring 95%+ are resolved within SLA. You'll be the primary client contact, coordinating with contractors and internal teams to deliver timely solutions. This role offers hybrid work in Greenwood Village, CO and impact across a national portfolio of commercial buildings.

🎯 What You'll Do

• Receive and triage incoming client service requests across multiple service types
• Dispatch appropriate contractors based on location, scope, urgency, and availability
• Serve as primary point of contact for clients ensuring timely communication
• Track all active service requests and ensure timely resolution

📋 Requirements

• 3+ years of customer service or coordination experience
• Strong written and verbal communication skills
• Ability to manage multiple high-urgency tasks simultaneously
• High attention to detail in documentation and data entry

✨ Nice to Have

• Experience in roofing, construction, or facilities services
• Experience using CRM or project tracking systems (e.g., Salesforce)
• Associate's or Bachelor's degree in Construction, Communications, or related field

🎁 Benefits & Perks

• 🏖️ Hybrid work schedule
• 💵 Competitive salary
• 📈 Career growth opportunities
• 🏢 Office-based role with collaborative culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min