🛠 Tech Stack

💼 About This Role

You'll implement mentor program interactions and manage mentor relationships for a healthcare communications agency. Your work directly supports patient and caregiver experiences, ensuring compliance and satisfaction.

🎯 What You'll Do

• Coordinate mentor-mentee call schedules and communications
• Manage mentor compliance and documentation in Salesforce
• Evaluate mentor performance and post-call satisfaction
• Partner with Account Teams to meet client objectives

📋 Requirements

• Exceptional communication and organizational skills
• HIPAA and FDA regulatory knowledge
• Salesforce documentation experience
• Customer service and relationship management skills

✨ Nice to Have

• Experience in healthcare or pharmaceutical industry
• Familiarity with adverse event reporting
• Project management skills

🎁 Benefits & Perks

• 🏖️ PTO
• 🩺 Health insurance
• 💰 401k matching
• 🏢 Hybrid work
• 📈 Career development

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min