💼 About This Role

You'll lead the technical product support function for a certified veteran-owned IT consulting firm, managing a team to resolve customer technical issues and coordinating with sales and engineering. Your impact will drive strong customer relationships and seamless post-sales support. This role offers the chance to mentor and develop future tech talent through our signature FastTrack program.

🎯 What You'll Do

• Develop and execute business strategies for technical product support.
• Manage team resolving customer technical problems and providing post-sales support.
• Oversee technical responses for RFQs and coordinate with sales.
• Coordinate delivery and installation of new software releases to customers.

📋 Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 7+ years experience in high-tech or IT focusing on product engineering and support.
• Proven experience managing teams in diverse technological and business environments.
• Strong leadership and mentoring skills with ability to manage middle-level management.

✨ Nice to Have

• Experience with agile technology solutions.
• Knowledge of AI-driven talent strategies.
• Experience in a consulting environment.

🎁 Benefits & Perks

• 🏥 Two comprehensive medical plans through Blue Cross Blue Shield with dental and vision.
• 📋 Life, critical illness, and accident insurance through Unum.
• 💰 Flexible Spending Account and Daycare FSA through Navia.
• 🛡️ Health Gap Insurance through Sun Life for unexpected costs.
• 🏦 401(k) plan through The Standard, eligible after six months.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min