💼 About This Role

You'll support patient care by managing appointment flow and providing 5-star customer service at a physical therapy clinic. Your core impact will be guiding patients through the out-of-network experience and ensuring every patient feels welcomed and valued. This role stands out for its community-driven environment and emphasis on career growth.

🎯 What You'll Do

• Greet patients and manage appointment flow at the clinic.
• Respond to phone calls and emails within 2 hours.
• Guide patients through the out-of-network experience.
• Execute 5-star customer service consistently.

📋 Requirements

• Previous customer service experience.
• Hospitality and team-oriented mindset.
• Strong communication and multi-tasking skills.
• Attention to detail and willingness to grow.

✨ Nice to Have

• BA/BS degree preferred.
• Experience in healthcare setting.

🎁 Benefits & Perks

• 🩺 One Medical paid membership
• 🧠 Mental Health benefits including paid time off
• 💰 401(K) Safe Harbor match up to 4%
• 🏖️ Generous PTO and holidays
• 🏋️ Gym membership discounts with Blink & Crunch

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 15-30 min
2. 2In-Person Interview· 45-60 min
3. 3Offer