🛠 Tech Stack

💼 About This Role

You'll drive operational execution for a high-growth startup's customer success team, processing renewals in Salesforce and handling back office support tasks. Your work directly impacts customer outcomes even without customer-facing conversations.

🎯 What You'll Do

• Process customer renewals end-to-end in Salesforce
• Handle Tier 1 ticket triage and resolution in Zendesk
• Audit and clean account data in Salesforce
• Support back office CS operations tasks

📋 Requirements

• 3-5 years of experience in support, CS, sales ops, or revenue operations
• Hands-on Salesforce experience with high-volume data work
• Proficiency in Excel or Google Sheets for reporting
• Familiarity with Zendesk or comparable support platform

✨ Nice to Have

• Experience supporting multiple GTM functions
• Familiarity with workforce management tools like Assembled

🎁 Benefits & Perks

• 🏠 Remote work from Philippines
• ⏰ Flexible hours with US overlap
• 📈 Autonomy in role

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min