🛠 Tech Stack

💼 About This Role

You'll manage a high-volume portfolio of long-tail customers using a scaled engagement model and proactive outreach programs. You'll own CRM data accuracy and identify growth opportunities. This entry-level role builds a strong foundation in Customer Success within a SaaS environment.

🎯 What You'll Do

• Manage a high-volume portfolio of long-tail customer accounts
• Execute proactive outreach programs including newsletters and lifecycle emails
• Maintain CRM data accuracy for account status and health indicators
• Monitor product usage to identify upsell opportunities

📋 Requirements

• 3-6 years of experience in customer success or related role
• CRM proficiency (e.g., Salesforce, HubSpot)
• SaaS product knowledge
• Strong data analysis skills

✨ Nice to Have

• Experience with scaled engagement models
• Familiarity with content management systems
• Technical support background

🎁 Benefits & Perks

• 🤝 Tribe Vibe - no a**hole policy, office happy hours, community volunteering
• 🏢 Interesting Work - challenging projects with continuous learning
• 🏆 Bragging Rights - work with top brands like Walmart, Burberry, ASICS
• 🎯 One Team One Dream - flat hierarchy, voice heard, business updates

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 45 min

🚩 Heads Up

• Requires 3-6 years for an 'entry-level' role
• High-volume portfolio management may lead to burnout