🛠 Tech Stack

💼 About This Role

You'll support customer use of Twilio's platform as a subject matter expert on APIs and SDKs. You'll resolve complex technical issues via phone/email/chat, ensuring customers get the best experience. This role offers the chance to work in a remote-first environment with a global team.

🎯 What You'll Do

• Resolve complex customer requests via phone/email/chat and other channels
• Identify adoption and upsell opportunities for customers
• Communicate complex concepts to customers and anticipate questions
• Manage incidents during on-call shifts and triage escalations

📋 Requirements

• 2-4 years of experience in a Technical Support Engineer role
• Programming/scripting skills in JavaScript/Python/Java
• Hands-on experience with REST APIs and API testing tools like Postman
• Understanding of VoIP/SIP/WebRTC and networking fundamentals

✨ Nice to Have

• Bachelor's Degree or equivalent certifications
• Escalation management and de-escalation skills
• Basic case management experience

🎁 Benefits & Perks

• 💰 Competitive pay and generous time off
• 👶 Ample parental and wellness leave
• 🏥 Healthcare coverage
• 💼 Retirement savings program

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min